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FAQs

 

 

Why should I choose Luxuread?


Get the feeling of overwhelm when you go searching for new books online or in store?
That's where we come in: the team at Luxuread have a talent for selecting great books!
Every month we bring you a great new release book, which we deliver to your home or office.
We're constantly expanding our choice of genres, so you can pick which suits you best.

General fiction, crime/thriller, true crime, fantasy, biography/memoir, YA, contemporary romance, business, and historical fiction are our current genres.


Do you always reach for the same types of books? Luxuread is here to help: our books remain a surprise until they hit your doorstep (don't worry, we keep them new release to reduce the chance that you've read them)!
We take immense pride in our monthly book selections, and always aim to encourage you to switch off, relax, and recharge.
Our product inclusions put the spotlight on a different Australian small business each month, so by buying a Luxuread box, you're also helping them! 


Each box also includes a T2 teabag to kick off your first couple of chapters, access to the current month's Good Reading magazine, and a bookmark.


We love the sense of community that comes with being a small business. 
Selecting and shipping our new release books each month and hearing your feedback puts a smile on our dials! Each order through gets a little "woo!" from us, and the number of customers who return to us time after time tell us we must be doing something right!


We're Australian owned (based in Sydney), but welcome people from all communities across the globe to add a bit of 'me time' to their lives!

Ongoing subscriptions are our most popular option, with extra books able to be added in if you're an avid reader!


Delivery schedules are flexible, with 1, 2, or 3 month options, and you can skip or cancel at any time via the customer portal.


Our boxes ship in the first 3 business days of each month (usually on the first business day).

If you need a box straight away, we recommend ordering a Gift Box, or purchasing a Prepaid Bundle and selecting the 'now' option (available until the 20th of each month).

If you have any questions about your subscription, including skipping a month, pausing, you can log into your Luxuread account, or if you would like to add/change genres, email us at subscriptions@luxuread.com.au

What can I expect to receive in a Luxuread box?

Each box is carefully curated, and contains:

- A new release book in your preferred genre
- A pampering gift from an Australian small business
- A T2 teabag to help kick off the first couple of chapters
- An original design bookmark
- An information card about why we chose the book and gift, along with space to rate your read, take notes, and mark your favourite quotes
- Access to the current month's edition of Good Reading magazine, so you can grow your TBR pile (RRP $9.95)

All our prices are inclusive of standard shipping costs, Australia-wide.

We offer 9 genres:

- General Fiction
- Historical Fiction
- Crime/Thriller
- Fantasy
- Young Adult
- Contemporary Romance
- True Crime
- Business
- Biography/Memoir

If you would like to add more than one genre, you can email us at subscriptions@luxuread.com.au 

It makes us so happy to bring you amazing inclusions each month and spend a lot of time researching to find a diverse range each month. Each month you will receive a carefully selected product in addition to your book/s, to help create an indulgent experience.

It could be something to sip or nibble on as you read, or something to pamper, be it a face mask, bath salts, or a nail polish, among other amazing finds from Australian brands.

We're big supporters of small businesses and always love to hear about new and exciting products, so feel free to email us at info@luxuread.com.au if you have any suggestions!

Unfortunately at this time we can't guarantee vegan or gluten free products, however some boxes will contain vegan and/or gluten free products.



Our beautiful branded boxes arrive on your doorstep (or in your parcel locker/PO Box) containing unbleached and recyclable fill, made in Australia, or Australian made tissue paper.

Each box is wrapped to ensure it's secure and waterproof.

Our book deliveries arrive in a thick card envelope for added protection.

We don't include any receipts or invoices in our boxes, making gift giving even easier!

Free Book offer

Subscribe today to receive a bonus fiction book in your first box!

Valid on new month-to-month subscriptions (regardless of delivery frequency) and prepaid subscriptions of 3 months or more.

Offer valued up to $32.99, and valid while stocks last.

Mystery book chosen at random by the Luxuread team.

NOT VALID WITH ANY OTHER OFFER

How do I pay for my Luxuread box?

You can pay using your credit or debit card, or via Paypal.


Subscriptions will be charged to your card on 15th of each month after your initial purchase. If you select to start your subscription immediately (before the 20th of the month), we will process an order in the last week of the month so you don't miss out on the following month's box. 

If you need to change your billing information

Subscriptions will be charged to your card on 15th of each month, on an ongoing basis.

If you need to change your billing information, you can log in to your account on our website and update your details there. 

If you would prefer a fixed term subscription, we offer Prepaid Bundles (which are very popular as gifts!). When you prepay for 6 months or more, you receive a discount on your box price!

Shipping

Shipping is included in the price for Luxuread boxes, so there are no surprises at checkout!

We do! Prices for international postage will be added at checkout.
Please allow extra time for international delivery during Covid.

Unless the book or product is damaged, we don't offer refunds. However, each case is looked at carefully, and we try to work together with our customers for a favourable outcome.

We ship with Australia Post, Australia-wide, an internationally.

Express Post is now available, however please note that any upcoming orders placed with Express Post selected will still be dispatched at the start of each month. If a box is required immediately, a past box or gift box is recommended.

You can select Safe Drop via the Australia Post app, however we take no responsibility for lost boxes if this is selected.

Please note that shipping for our Luxuread pouches is untracked.

You can have your Luxuread box or book delivered to a PO Box or a Parcel Locker.

You can also select Safe Drop via the Australia Post app once your tracking information is sent, however we take no responsibility for lost boxes if this is selected.

Partnering with Luxuread

We love working with new brands and discovering new books!

Brands must be Australian-owned.

Authors must approach us pre-publication in order for us to find an appropriate slot for their book, and it must clearly fit into one of our available genres.

Please email us at info@luxuread.com.au for more information.

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We love teaming up with bookstagrammers!

Email us at info@luxuread.com.au for more info